Privacy Notice

  • Name: Aiden Potter
    Address: Kaduna, Kimberley Avenue, Sandy Hook, L’Islet, St Sampson
    Country: Guernsey
    Postcode: GY2 4EL
    Email: aiden@alteredhomes.co.uk

  • Contact Details: Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland

    Facebook Ireland Limited and Altered Homes Limited are joint controllers in accordance with Article 26 GDPR for the joint processing specified by the applicable product terms. The scope of the joint processing and this Controller Addendum covers the collection of the personal data specified by the applicable product terms and its transmission to Facebook Ireland Limited; the subsequent processing of data by Facebook Ireland does not form part of the joint processing.

    Further information on how Facebook Ireland Limited processes personal data, including the legal basis Facebook Ireland Limited relies on and the ways to exercise data subject rights against Facebook Ireland Limited, can be found in Facebook Ireland Limited's Data Policy at https://www.facebook.com/about/privacy.

    Facebook Ireland Limited also collects and uses the information to provide analytics services called Page Insights to Altered Homes Limited to help them understand how people interact with their Page and the associated content. The processing of personal data for Page Insights might be subject to the joint controllership arrangement. More information on the data processing for page insights can be found at: https://www.facebook.com/legal/terms/information_about_page_insights_data

  • Last updated on: 19/04/2023

  • We currently collect and process the following types of information:

    • Contact details include name, surname, phone and mobile numbers, email address, business name, and home address.

    • Lifestyle information, as required to prepare a design brief.

    • Data about how you use our website.

    • When you visit this website or our Facebook page, technical information is gathered automatically.

    • Your marketing and communication preferences.

    • We collect data directly from you when you contact us by phone, mobile, email, or in writing.

    • We also collect data from you when we meet in person.

    • Your name, surname, and email will be collected if you fill in a contact form on our website.

    • Your email will be collected if you sign up to receive our newsletter.

    • Other data is collected automatically when you visit our website. This data is primarily technical, such as the browser and operating system you are using or when you accessed the page.

    • Other data is collected automatically when you interact with our Facebook page. Refer to the joint controller section above for more information.

  • We will process your data for the following purposes:

    • Providing the services we agreed to provide you under contract.

    • Corresponding with you and other members of your project team.

    • Responding to any inquiries you make about our services.

    • Sending you marketing communications only where we have obtained your consent or are otherwise legally allowed.

    • Personalising your experience on our website.

    • Monitoring and analysing your use of our website and online services to improve our services and user experience.

    • Administering and protecting our business and website.

    • Complying with any legal obligations we are subject to or as required by a government authority.

    • Obtaining or maintaining insurance policies.

    • Managing our business.

    • Obtaining professional advice.

    • Interacting with you on social media platforms where you have connected with us or engaged with our content to respond to your inquiries, provide support, or share relevant information about our services.

    • Processing personal data to manage customer or client accounts, including billing and invoicing.

    • Sharing personal data with third-party service providers, such as cloud computing vendors, who assist us in delivering our services.

    We do not use automated decision-making processes or profiling techniques when handling personal data.

  • Under the Data Protection (Bailiwick of Guernsey) Law, 2017 (and associated statutory instruments), we rely on the following lawful bases for processing information:

    • Performance of a contract with you or taking steps at your request before entering into a contract.

    • Legitimate interests in communicating with you and fulfilling our contractual obligations.

    • Legitimate interests in responding to inquiries and providing information about our services.

    • Consent or legitimate interests in marketing our services to you.

    • Consent or legitimate interests in providing a personalized user experience.

    • Legitimate interests in improving our services and user experience.

    • Legitimate interests in ensuring our business and website's security and proper functioning.

    • Compliance with legal obligations.

    • Legitimate interests in managing business risk and obtaining appropriate insurance coverage.

    • Legitimate interests in managing and growing our business.

    • Legitimate interests in obtaining professional advice and support.

    • Legitimate interest in communicating with you and responding to your inquiries on social media platforms.

    • Performance of a contract with you or legitimate interests in obtaining necessary services for our business operations.

  • We may use third-party service providers to process personal data on our behalf, including IT and system administration services, marketing automation and customer relationship management, website analytics and hosting, and email communication services. We may also engage professional advisers, such as lawyers, bankers, accountants, and insurers, who may access your data while providing their services to us. In addition, we may be required to disclose personal data to government bodies and authorities to comply with legal and regulatory requirements.

    We require that any third party to whom we transfer your data must uphold the security of your personal data and comply with legal requirements. We only allow third parties to handle your data for specific purposes per our instructions.

    Please note that we do not disclose your personal data to any third parties for direct marketing without your prior consent. If we must disclose your personal data to third parties for any other purpose, we will inform you of this in advance unless we are legally prohibited.

    We may transfer your personal data to third-party service providers outside the European Economic Area (EEA). If we do, we will require that appropriate safeguards are in place to protect your personal data, such as using standard contractual clauses approved by the European Commission. By providing us with your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice.

    • We digitise any written documents we are issued before returning or shredding the originals.

    • Digital documents are stored on local drives, external drives, and in cloud storage.

    • Our selected service provider stores contact details and emails other than those related to our newsletter.

    • Our selected service provider stores newsletter email contact details.

  • We will retain your personal data only for as long as necessary to fulfil the purposes we collected it, including to satisfy any legal, accounting, or reporting requirements. After that, we will securely dispose of the data following applicable laws and regulations.

    If we rely on consent to process your personal data, we will retain your data until your consent is withdrawn or until the purpose for which it was collected has been fulfilled.

  • This privacy notice does not cover any third-party websites reached via links on this website. You are advised to read the privacy notices on the other websites you visit.

  • Your right of access: You have the right to ask us for copies of your personal information.
    Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
    Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
    Your right to restriction of processing: You have the right to ask us to restrict processing of your personal information in certain circumstances.
    Your right to object to processing: You have the right to object to processing your personal information in certain circumstances.
    Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation or you in certain circumstances.

    You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond.

    Please get in touch with our data control officer if you wish to make a request.

  • We may use your contact details to send you marketing communications in accordance with the Privacy and Electronic Communications Regulations. You can opt out of receiving marketing communications from us at any time by using the unsubscribe option included in all such marketing communications

  • If you have any concerns or complaints about how we handle your personal data, please get in touch with us, and we will do our best to resolve the issue.
    You can follow the complaints procedure at The Office Of The Data Protection Authority.